Intelligent Workforce Management Solution: SnapShift
Personal Project
Overview
I started this project with a clear mission: to solve the scheduling and communication challenges that plague shift-based workplaces, particularly in the hospitality industry. Starting from a blank slate, I designed the platform from the ground up, shaping everything from the user experience to the overall product identity.
SnapShift aimed to be an all-in-one workforce management solution, helping businesses create shift schedules efficiently while ensuring seamless communication between managers and employees. The platform automates shift assignments, allows for real-time schedule adjustments, and streamlines internal communication—eliminating the need for scattered tools like Facebook groups, printed schedules, and manual phone calls.
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Objectives
The goal was to create a workforce management platform that reduced the time spent on shift planning and internal communication, while ensuring operational efficiency for businesses. To achieve this, we set out to:
Automate shift assignments based on employee roles, availability, and competencies
Enable employees to swap shifts and request time off with minimal managerial involvement
Provide real-time notifications for schedule changes and urgent shift coverage needs
Ensure a structured yet flexible system that adapted to various business needs
Reduce dependency on third-party tools like messaging apps and spreadsheets
Process
Following a structured design process, I worked closely with restaurant managers, waiters, and other industry professionals to build SnapShift into a robust scheduling platform.
Research
Conducted in-depth industry research, user interviews, and competitor analysis to identify key pain points and opportunities.
Concept & Design
Developed fully fledged, high-fidelity design and user journeys, ensuring an intuitive scheduling experience tailored to shift-based businesses.
Prototyping & Testing
Developed interactive prototypes and ran usability tests to validate design decisions and optimize core functionalities.